Frequently Asked Questions

Products

Where can I find a manual for my Emulait product?

You can find the Emulait product manuals here:  

I don’t understand the process for scanning my breast. Can you tell me more? 

First, download our app. The Emulait App scan is currently only available on iPhones with True Depth Camera. Choose the Match option and follow the video guide and detailed instructions to take a quick scan of your breast. The scan collects data points and measurements, never photos or images. It captures size (diameter and height), shape and color to help us tailor the Emulait nipple to your anatomy.

For a successful scan, here are some of our tips:

  • Make sure you are positioned in a well-lit space.
  • Keep your nipple inside the dotted circle.
  • A scan takes less than ten seconds to complete.

Do Emulait bottles have air vents? 

The vents on the Emulait bottle are built into the nipple thread and, together with the flow control, reduce air swallowing (aerophagia) to minimize post-feed gas, stomach discomfort and fussiness (colic symptoms).

Are Emulait bottles BPA Free? 

Yes! Your baby’s health and safety are of the utmost importance to us. All Emulait bottles are made from BPA-free, phthalate-free and non-toxic Tritan (plastic).

Do your bottles come with travel/storage lids? 

Yes! All bottles come with a travel cap and lid.

Orders

Do you ship internationally? 

We offer shipping to these countries: US, Canada, Mexico, Australia, New Zealand, UK, Sweden, Denmark, and Norway. Taxes and duty fees apply on international orders to Canada, Mexico, Australia, and New Zealand.

How can I check my order status? 

Sign into your account to check the status of your order.

Help! The product that I wanted is out of stock, when will you be restocking? 

With such an overwhelming response to our bottles, we are working around the clock to get your package out as quickly as possible. To check on a specific product, you can email us at support@emulait.com

Do you accept returns?  

We are committed to ensuring complete satisfaction with our products for both you and your baby. We offer a 14-day return policy from the date your order is delivered. If you purchased Return Protection with your order, eligible items may be returned within 30 days from the date of delivery.

Within the applicable return period, you may return your purchase for a full refund or exchange. Please note, all returns must be unopened, new, unused, and in the original packaging. Applies only to purchases made within the US. Customer to pay for return shipping costs. Emulait does not refund original shipping costs. **This only applies if customers do not opt in for Frustration Free Returns** 

Do you accept international returns? 

We are committed to ensuring complete satisfaction with our products for both you and your baby. We offer a 14-day return policy from the date your order is delivered. If you purchased Return Protection, eligible items may be returned within 30 days of delivery. Within the applicable return period, you may return your purchase for a full refund or exchange. Please note, all returns must be new, unused and in the original packaging.

Customer to pay for return shipping costs and any applicable taxes and/or duty fees. Emulait does not refund original shipping cost nor import/export taxes, VAT or duty fees. **This only applies if customers do not opt in for Frustration Free Returns** 

Can I edit my order?  

We try to fulfill orders as soon as possible. Please contact customer service at support@emulait.com and we will determine if we can edit the order based on the order status. 

Return Protection

What is Return Protection?

Return Protection gives you a simple, hassle‑free way to return eligible items within 30 days from the date your order is delivered. It covers return shipping and streamlines the process, providing added support throughout your return experience.

How much does Return Protection cost?

The cost of Return Protection is based on your order value:

  • Orders under $55: $5.95
  • Orders $55 and over: $8.95

For customers shopping in the European Union, the same pricing structure applies, and pricing will be displayed in your local currency at checkout.

Is the Return Protection fee refundable?

No. The fee for Return Protection is non-refundable, even if you choose not to return any items from your order.

How do I add Return Protection to my order?

United States: Return Protection is automatically added to your cart during checkout. If you do not wish to purchase coverage, you can simply uncheck or remove it before completing your order.

European Union: Return Protection is optional and must be actively selected during checkout before it is added to your order.

Is Return Protection available in all countries?

Return Protection is currently available for customers in the United States and European Union markets only. At this time, Return Protection is not yet available for orders shipping to Australia, New Zealand, Mexico, or Canada.

Can I remove Return Protection from my cart?

Yes. If Return Protection has been added to your cart, you can remove or deselect it before completing your purchase. Purchasing Return Protection is optional and not required to place an order.

Can I purchase Return Protection after placing my order?

No. Return Protection can only be added during the checkout process before your order is submitted. Once an order has been placed, Return Protection cannot be added retroactively.

Does Return Protection guarantee my return will be accepted?

No. Standard return policy conditions still apply. Items must still meet our standard return criteria (such as being in original condition and within the allowed return window) to be accepted for a return.

Privacy and Security

What information does the ‘Find My Match’ scan collect? 

We respect you and your privacy. That’s why our scanning app collects data points, never photographs or images. These data points are used to match you with an accurate nipple size and color for a bottle that is Yours, Truly.

Am I obligated to scan in order to purchase a product? 

No. If you prefer not to scan, you can select a “self-select” or "most common” option.

I no longer need my account, can I delete it? 

Yes, you may delete your account at any time.