Shipping & Returns

Return procedure

Step 1

Email support@emulait.com if you would like to proceed with a return. Include the following details in your email:

  • Order #
  • Name order was placed under
  • Item you are seeking to return

Step 2

Our customer care team will review your return request and follow up within two business days.

Step 3

Our customer care team will send an email with information to include in your return shipment. Please print email and include in the box.

Step 4

Ship the return product(s) in its original packaging to:

Emulait
Attn: Returns Department
165 Price Pkwy
Farmingdale, NY 11735
USA

Step 5

Please allow 7 – 10 days after your order has arrived for your return to be processed and the refund to be issued.

If you have any questions related to shipping or returns/exchanges, please reach out to us at support@emulait.com.

US Shipping

Getting our products to you as quickly as possible is our top priority. We try to ship products the same day the order is placed. During certain peak times, orders may take a little longer to fulfill. If you have not received a shipping notification within 5 business days, please reach out to us at support@emulait.com and we will get right on it for you!

Once shipped from our fulfillment center, delivery times are typically between 3-8 days.

All orders are shipped as bottles are produced. Certain color/shape options may ship sooner than others, and delivery times may vary based on availability.

Once your order is processed for shipment you will receive an email notification with a tracking number. If you do not see your tracking number, please check your Spam or Junk folder. If you track your order and do not see movement for the first day or two, do not worry! Rest assured that your order is in process and will ship soon. We use a range of carriers for shipping so we can get your order to you as quickly as possible.

We charge a flat shipping fee of $4.95 on all orders.

International Shipping

Getting our products to you as quickly as possible is our top priority. Our order fulfillment and shipping times are estimated to take 10-14 working days from the date the order was placed. During certain peak times orders may take a little longer to fulfil. If you have not received a shipping notification within 5 business days, please reach out to us at support@emulait.com and we will get right on it for you!

All orders are shipped as bottles are produced. Certain color/shape options may ship sooner than others, and delivery times may vary based on availability.

Once your order is processed for shipment you will receive an email notification with a tracking number. If you do not see your tracking number, please check your Spam or Junk folder. If you track your order and do not see movement for the first day or two, do not worry! Rest assured that your order is in process and will ship soon! We use a range of carriers for shipping so we can get your order to you as quickly as possible.